Right of Withdrawal
You may cancel your order within 14 days without giving any reason – either in text form (e.g. by letter, email, or using the withdrawal form) or, if the goods arrive within this period, simply by returning them.
To meet the deadline, it is sufficient to send the withdrawal notice or return the goods before the 14-day period expires.
The withdrawal should be sent to:
WEGBEGLEITER
Owner: Gunar Bodendiek
Silberdistelweg 9
12357 Berlin
Germany
Email: info@wegbegleiter.co
Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments we have received from you. You must return the goods you received. Any benefits derived (e.g. interest) must also be returned.
If you cannot return the goods or can only return them in part or in a deteriorated condition, you may have to compensate us for the loss in value. This does not apply if the deterioration is solely due to examining the goods in a way that would be possible in a physical store.
Goods that can be sent by parcel should be returned at our risk. Items that cannot be sent by parcel will be collected from you. Refunds will be made within 30 days. For you, the period begins with sending the withdrawal notice or the goods; for us, it begins with receipt.
Exclusions
The right of withdrawal does not apply to contracts for goods that:
- are made to customer specifications or clearly tailored to personal needs,
- are not suitable for return due to their nature,
- may spoil quickly or have expired.
Return Costs
If you exercise your right of withdrawal, you are responsible for the cost of returning the goods.