Terms & Conditions

1. Scope

These Terms & Conditions apply to all orders placed via our online shop www.wegbegleiter.co.

2. Contract

By placing an order in our online shop, you make a binding offer to purchase. The contract is completed once we confirm the order by email or ship the goods. If we do not confirm or ship within 7 days, your order is considered declined.

3. Prices & Payment

All prices include VAT (where applicable) and are shown in Euros. Shipping costs are displayed separately. Payment options: PayPal, credit card (Visa, Mastercard, American Express), prepayment (bank transfer), or instant transfer.

4. Shipping & Delivery

Unless otherwise stated, items are ready to ship within 2–3 business days after receipt of payment. Delivery times depend on the destination country and shipping method. Express shipping is available for certain regions.

5. Retention of Title

Goods remain our property until paid in full.

6. Right of Withdrawal (Returns)

You may return your order within 14 days of receipt without giving a reason. To exercise your right of withdrawal, simply send us a short notice by email or letter, or return the goods directly to us.

Return address:
WEGBEGLEITER
Owner: Gunar Bodendiek
Silberdistelweg 9
12357 Berlin
Germany
Email: info@wegbegleiter.co

Effects of withdrawal:
If you withdraw, we will refund all payments received, including standard shipping costs, within 14 days of receiving your return. Refunds are made via the same payment method used for the order. You must return goods in unused condition, and you bear the direct return shipping costs unless otherwise agreed.

Note: The right of withdrawal does not apply to custom-made products or items clearly tailored to your personal needs.

7. Contract Language

The contract language for international customers is English.

8. Customer Service

If you have any questions, please contact us at info@wegbegleiter.co. We aim to respond as quickly as possible.

Status: August 13, 2025